Service terms
Independent guidance with a clear scope
These terms explain the role of MicroWindow Services when you use the Global information and assistance request form.
Independent service
MicroWindow Services is an independent technology assistance provider. It is not affiliated with, authorized by, sponsored by, or endorsed by Microsoft.
Scope of help
We may provide general guidance for setup, troubleshooting, productivity workflows, and preparation for official escalation. Microsoft alone controls Microsoft accounts, billing records, refunds, subscriptions, license decisions, warranties, repairs, and enforcement decisions.
Your responsibility
You remain responsible for your accounts, files, backups, devices, and decisions. Review important information and maintain a current backup before making material system or file changes.
No credential requests
Do not send passwords, one-time codes, recovery keys, payment card details, or other secrets through this site. We do not need them to understand an assistance request.
Trademarks
Microsoft and the Microsoft product names mentioned on this site are trademarks of the Microsoft group of companies. They are used only to identify the products for which independent assistance may be discussed.