Diagnose files that will not sync
We begin with your current setup and the outcome you need, then choose the smallest useful next step.
All products
Independent OneDrive specialist
Understand what OneDrive is doing with your files
We help make sync status, folder backup, sharing, storage, and conflict messages understandable before important files are moved or deleted.
Common starting points
What we can work through together
Choose folder backup settings
We begin with your current setup and the outcome you need, then choose the smallest useful next step.
Resolve duplicate or conflicted files
We begin with your current setup and the outcome you need, then choose the smallest useful next step.
Share folders with the right access
We begin with your current setup and the outcome you need, then choose the smallest useful next step.
What good help leaves behind
A result you understand
- A safer file plan
- Clear sync status and ownership
- A careful recovery or escalation path
When only Microsoft can act
Protected account and service decisions go directly to Microsoft.
Use official support for identity verification, account recovery, purchases and refunds, subscriptions, product keys, warranty claims, repairs, or enforcement decisions.