Set up a new or reset device
We begin with your current setup and the outcome you need, then choose the smallest useful next step.
All products
Independent Surface specialist
Independent setup and troubleshooting for Surface devices
We can help with configuration, accessories, external displays, performance, and preparing your information before an official repair request.
Common starting points
What we can work through together
Troubleshoot docks and displays
We begin with your current setup and the outcome you need, then choose the smallest useful next step.
Review updates and performance
We begin with your current setup and the outcome you need, then choose the smallest useful next step.
Prepare data before official repair
We begin with your current setup and the outcome you need, then choose the smallest useful next step.
What good help leaves behind
A result you understand
- A clearer device setup
- Documented tests and symptoms
- Direct Microsoft handoff for warranty service
When only Microsoft can act
Protected account and service decisions go directly to Microsoft.
Use official support for identity verification, account recovery, purchases and refunds, subscriptions, product keys, warranty claims, repairs, or enforcement decisions.